Broadband Internet has become a key driver for the overall guest satisfaction. Yet beyond the design and the precise features of your Internet access solution, it is also the quality and the availability of the service that matter.
Hoist Group offers you a response to these parameters which arguably define the success of your Broadband Internet service.
Hoist Group Fusion Internet is backed by dedicated support teams that are proactively monitoring your systems to ensure the highest standards of service in the industry. This proactive approach allows us to detect most incidents well before they reach your front office and result in complaints, thus giving you the peace of mind to focus on managing your hotel.
NOC monitoring and Remote Support Our Network Operations Center (NOC) has the expertise and the resources to respond to service issues fast and effectively. Moreover, it performs a number of technical checks to ensure that your network – and the services it delivers – remain healthy at all times. This includes, among others, regular security patches, bi-yearly system upgrades and a complete backup of all network components.
Most importantly perhaps, our specialist engineers can manage your network proactively 24/7, thus identify network events at the earliest stage and troubleshoot potential issues before any user can actually notice them.
Hotel Care (EN, FR, ES, DE, IT) This hotline gives Hotel staff access to our technical resources in five languages (English, French, Spanish, German and Italian). Hotel Care agents resolve most technical and service related issues directly; only the more complex incidents are transferred to a specialist NOC engineer for in-depth troubleshooting..
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