Managed Services for Fusion Internet by VOD Media


We support and manage your Internet service to the highest availability levels in the industry

Key driver of guest satisfaction

Broadband Internet has become a key driver for the overall guest satisfaction. Yet beyond the design and the precise features of your Internet access solution, it is also the quality and the availability of the service that matter.

Hoist Group offers you a response to these parameters which arguably define the success of your Broadband Internet service.

 

Our pro-active service approach

Hoist Group Fusion Internet is backed by dedicated support teams that are proactively monitoring your systems to ensure the highest standards of service in the industry. This proactive approach allows us to detect most incidents well before they reach your front office and result in complaints, thus giving you the peace of mind to focus on managing your hotel.
 

NOC monitoring and Remote Support Our Network Operations Center (NOC) has the expertise and the resources to respond to service issues fast and effectively. Moreover, it performs a number of technical checks to ensure that your network – and the services it delivers – remain healthy at all times. This includes, among others, regular security patches, bi-yearly system upgrades and a complete backup of all network components.
 

Most importantly perhaps, our specialist engineers can manage your network proactively 24/7, thus identify network events at the earliest stage and troubleshoot potential issues before any user can actually notice them.

Hotel Care (EN, FR, ES, DE, IT) This hotline gives Hotel staff access to our technical resources in five languages (English, French, Spanish, German and Italian). Hotel Care agents resolve most technical and service related issues directly; only the more complex incidents are transferred to a specialist NOC engineer for in-depth troubleshooting..

 

Contact VOD Media for more information

 

Highlights
 

  • Centralized service Center guarantees consistent approach, greater effectiveness and cost efficiency
     
  • SPOC: A single point of contact for all Broadband Internet and network related issues
     
  • Documentation of all relevant network data, as a basis for informed decision-making
     
  • Back-up of all network components to ensure recovery times are not compromised
     
  • Security patching and bi-yearly system upgrades ensure that your system is always up to date and the security of your network is not compromised
     
  • Centralized password and login control to all devices ensures control and security over access to the network
     

 

 

 BROCHURE

 


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